According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. And when they do, they expect a fast response. We’re talking minutes, not hours. The good news is we’re on it. Rather than getting blasted publicly on social media (we all know how detrimental that can be), consumers will be singing your praises thanks to an excellent customer service experience (yes, experience).
Together, we develop a strategic plan to address client complaints and questions. We eliminate poor practices like canned responses and replace them with a personal experience in the appropriate space. We use complaints to design custom, expedited resolutions to improve communication, provide information and tackle potential issues in advance, ultimately cutting down the volume of inquiries, reducing time processing complaints and increasing engagement – all thanks to our proactive approach. The by product? Brand loyalty and brand enthusiasts.